Accessibility statement for the Greener Railway website

This accessibility statement applies to the Greener Railway website.

This website is run by Network Rail. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 150% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Recent testing showed that the following aspects of the website are not fully accessible:

• Not all videos have captions
• Not all PDFs are accessible
• Some Jargon Buster ARIA roles

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email: websupport@networkrail.co.uk.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• Use our contact form
• Call our 24/7 national helpline on 03457 11 41 41
• Use our live chat service
• Write to us – Network Rail, Waterloo General Office, London, SE1 8SW

We’ll consider your request and get back to you in 10 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Network Rail is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Not all videos have captions. This fails WCAG 2.2 success criterion 1.2.2 (pre-recorded audio content).

We plan to replace these videos with captioned versions by January 2027.

Not all PDFs are accessible. This means they may not meet all four of the WCAG 2.2 Principles: Perceivable, Operable, Understandable and Robust.

We plan to replace these PDFs with accessible versions by January 2027.

Some aspects of the Jargon Buster, specifically issues with some ARIA roles and a minor HTML issue.

This is a third-party plugin, we await these points to be fixed in future updates.

Preparation of this accessibility statement

This statement was prepared on the 8th January 2026.

This website was last tested on the 8th January 2026 against the WCAG 2.2 AA standard.

The test was carried out by The APS Group. All pages were tested using automated testing tools by the APS Group UK Digital Team.